The premium agreement
Ensure highest possible uptime and assistance available as fast as possible.
For the customers who wants to know and be sure of operation costs from day 1.
The plus agreement
For you who want to ensure high uptime and available assistance when its needed.
For the customers who wants it all, but with the costs in mind.
The light agreement
The service agreement for you, who knows how to deal with most issues on your own – but want to be sure that your equipment is running optimally when you need it to.
The basis agreement
The agreement for you who does not use the equipment 24/7 and are not severely affect by down time, but you still want the safety of Jesma being available should the need occur.
| Discount on-call service | Total care | Safety | Performance | Operation |
| Discount spare parts | All incl. | 15% | 10% | 5% |
| Discount when buying new scale | All incl. | 15% | 10% | 5% |
| QR-codes on scales incl. digital access to calibration certificates | 15% | 15% | 10% | 5% |
| Ad Hoc telephone service in case of breakdowns | ||||
| Handling of calibration notice and compliance with calibration intervals | ||||
| On-call service within x day(s) | 1 | 1 | 2 | 3 |
| 1 yearly calibration included | ||||
| Inspection of scale | ||||
| Guaranteed uptime | 99% | 97% | 95% | |
| Jesma provides 1 yearly documentation for authorities, clients, or the likes | ||||
| Jesma advices on the use and maintenance of the equipment | ||||
| Training of operator so that they can handle basic calibration, troubleshooting and replacement of critical spare parts | ||||
| Jesma will help establish spare part depot for critical components at client location | ||||
| Replacent of critical spare parts | ||||
| Replacement of larger ware parts fx. Changing of belt in weighfeeders |
